Returns & Exchanges
Due to the perishable nature of our craft beer and food products, all sales are final; however, we are committed to ensuring your satisfaction if an item arrives damaged or incorrect. Please review our specific procedures below for reporting issues with your Side Project order.
Inspect Your Delivery
Carefully examine your package upon arrival for any signs of breakage, leakage, or missing items from your order list.
Document Issues
If you discover damage, take clear photographs of the product, the packaging, and the shipping label to assist our quality control team.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the documentation of the issue.
Resolution Process
Once verified, we will issue a replacement for the damaged product or provide a store credit if the specific vintage or batch is no longer available.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing